Our privacy policy applies to personal customers, including individuals carrying on business alone or in partnership with other individuals. It consists of 5 key principles:

1. Collecting and using information

Either before or when we collect information about you, we will explain how we intend to use it. We will restrict the information we collect to what we need for those purposes, and we will only use for those purposes.

2. Releasing information

We may provide information to other persons:
a) where we have your consent.
b) where we are required or permitted to do so by law.

3. Protecting information

We will protect your information with appropriate safeguards and security measures. We will retain your information only for the time it is required for the purposes we explain.

4. Providing information access and accuracy

We will give you access to the information we retain about you. We make every reasonable effort to keep your information accurate and current.

5. Respecting and responding to your privacy concerns

In the Privacy Code, we will explain your options for refusing or withdrawing consent to the collection, use and release of your information. We well respect your choices. We will investigate and respond to your concerns about any aspect of our handling of your information.

In this Privacy Code, we will explain how we fulfill each of these important principles.

Why we ask for your information

We ask for information to establish and serve you as our customer.

We obtain most of our information directly from you. We request your name, address, telephone number. Here is why we need some of the other information we ask you to provide.

• Birth Date (month and day)

We may use it to determine your eligibility for products or services that may be of benefit to you.

• Financial information

This is used to assess the eligibility of corporate accounts for any credit transactions.

Why we ask others for information about you

With your consent, we may obtain information about you from third parties, including a thorough credit check.

In order for us to extend credit terms to our corporate accounts, we need to know your credit worthiness. For this reason, we may contact other suppliers or credit bureaus to give us information on your credit history. We will not do this without your consent, but please remember that if you do not give your consent, we may not be able to extend credit terms to you.

When we release your information

We are not in the business of selling customer lists or information to others. However, we may release your information to others in certain circumstances, which include:

• With your consent

We will disclose corporate credit history with us to other parties only when written consent is provided.

•When required or permitted by law

We must give information in response to valid demand, search warrant or other legally valid enquiry or order. Information may be disclosed to others to help us collect a debt owed to us.

How we protect your information

We will protect your information with appropriate safeguards and security measures.

Our facilities and computer systems are protected by alarm systems. Only employees with proper authorization have access. Our suppliers and vendors that have access to information are bound to maintain your confidentiality, and may not use the information for any unauthorized purpose.

Addressing your concerns

If you have any questions, concerns or problems about privacy or confidentiality, you can contact us in one of the following ways:

• Come in and speak to a representative.
• Telephone: 613.283.6371
• Fax: 613.283.6674
• Mail:
Gemmell’s Garden Centre Inc.
RR 3,
11862 Highway 15 North,
Smiths Falls, ON
K7A 4S4
• E-mail: concerns@chubbitubperennials.com

If you choose to fax, mail or e-mail us, please include your full name, address and telephone number.