At Gemmell's Garden Centre we are committed to offering our customers a wide selection of products and providing professional, courteous service – making your garden shopping experience a happy one!

To help us know what you like about our store, and what we can improve on, we would appreciate your comments. Please fill out this survey and provide us with your thoughts.

You don’t have to answer all the questions in the survey; and if you prefer, you can simply provide a comment in the last section of the survey.

GENERAL

What age group are you in?
Under 20
20 - 29
30 - 39
40 - 49
50 - 59
Over 60

How long have you shopped at Gemmell's?
New Customer
1 - 5 years
Over 5 years

Where did you originally hear of Gemmell’s?
Driving by
Advertising
Family has always shopped there
Friend or family member
Other

How many times have you visited us this spring?
0
1
2
3+

What did you buy? (Check all that apply.)
Annuals
Perennials
Hanging Baskets
Soil, fertilizer, etc.
Giftware
Trees
Shrubs
Roses
Fruit Trees
Evergreens
Other
No purchase

Did you find what you were looking for?
Yes
No
Comment

Approximately what percentage of your gardening supplies did you get from Gemmell’s this year?
Less than 25%
25-50%
50-75%
More than 75%

When shopping for garden supplies elsewhere, what attracts you to those stores? (Check all that apply.)
Location
Prices
Service
Variety
Big box stores
Other
Comment

Over the course of the year, what do you generally buy at Gemmell’s? (Check all that apply.)
Spring plants and supplies
Summer plants and supplies
Fall mums, etc.
Winter/Christmas shopping

SURVEY
On a scale of 1 (not at all satisfied) to 10 (very satisfied) rate your satisfaction level with your most recent visit(s) to Gemmell’s.

PRODUCTS AND STORE

Quality of products
select 1 2 3 4 5 6 7 8 9 10 Annuals
select 1 2 3 4 5 6 7 8 9 10 Perennials
select 1 2 3 4 5 6 7 8 9 10 Hanging Baskets
select 1 2 3 4 5 6 7 8 9 10 Trees
select 1 2 3 4 5 6 7 8 9 10 Shrubs
select 1 2 3 4 5 6 7 8 9 10 Roses
select 1 2 3 4 5 6 7 8 9 10 Fruit Trees
select 1 2 3 4 5 6 7 8 9 10 Evergreens
select 1 2 3 4 5 6 7 8 9 10 Tropicals, etc.
select 1 2 3 4 5 6 7 8 9 10 Decoration and giftware
select 1 2 3 4 5 6 7 8 9 10 Supplies (soils, fertilizers, chemicals, tools)

Variety of products
select 1 2 3 4 5 6 7 8 9 10 Annuals
select 1 2 3 4 5 6 7 8 9 10 Perennials
select 1 2 3 4 5 6 7 8 9 10 Hanging Baskets
select 1 2 3 4 5 6 7 8 9 10 Trees
select 1 2 3 4 5 6 7 8 9 10 Shrubs
select 1 2 3 4 5 6 7 8 9 10 Roses
select 1 2 3 4 5 6 7 8 9 10 Fruit Trees
select 1 2 3 4 5 6 7 8 9 10 Evergreens
select 1 2 3 4 5 6 7 8 9 10 Tropicals, etc.
select 1 2 3 4 5 6 7 8 9 10 Decoration and giftware
select 1 2 3 4 5 6 7 8 9 10 Supplies (soils, fertilizers, chemicals, tools)

Store layout and appearance
select 1 2 3 4 5 6 7 8 9 10 Ability to find products
select 1 2 3 4 5 6 7 8 9 10 Room to move through aisles
select 1 2 3 4 5 6 7 8 9 10 Cleanliness
select 1 2 3 4 5 6 7 8 9 10 Appearance of store from the road
select 1 2 3 4 5 6 7 8 9 10 Parking

Service
select 1 2 3 4 5 6 7 8 9 10 Staff professional, polite, helpful
select 1 2 3 4 5 6 7 8 9 10 Staff knowledgeable
select 1 2 3 4 5 6 7 8 9 10 Staff available to assist you?
select 1 2 3 4 5 6 7 8 9 10 Speed at cash
select 1 2 3 4 5 6 7 8 9 10 Carry-out service (if used)
select 1 2 3 4 5 6 7 8 9 10 Hours
select 1 2 3 4 5 6 7 8 9 10 Display of product prices
select 1 2 3 4 5 6 7 8 9 10 Prices competitive; specials, value for money

FEATURES AND ADVERTISING

Which form of media would reach you best?
EMC
"This Week"
Perth Weekender
The Record News
E-mail
Newsletters
Postcards
Radio (which station?)

Workshops
select yes no Have you attended?
select yes no maybe Might you in the future?

Our "You Plant/We Plant" Potting Bench
select yes no Did you see it?
select yes no maybe Would you use it?

WEBSITE

How often do you use our website?
Often
Occasionally
Rarely
Never

Which features do you use? (Check all that apply.)
Weekly features & promotions
Gardening advice
Store information

GENERAL COMMENTS / SUGGESTIONS

If you could change one thing at Gemmell’s Garden Centre, what would it be?

Do you have any suggestions for additional, or improved, products or services?