FAQ, Pick Up Options & Covid 19

Shop In Store & Online with Curbside Pick Up

We are now open for in store shopping, as well as online orders & curbside pick up, at our Smiths Falls location. 

Our Brockville location is closed for the season and will reopen Spring 2021 at our new location: 885 Stewart Blvd.

To do our best to follow the government regulations and safe distancing requirements, as well as protect our customers and staff, we kindly require that:

  1. our customers wear masks when they shop and/or pick up their order.
  2. everyone respects the physical distance guidelines of at least 2 meters / 6 feet while visiting Gemmells. 
  3. if you have arranged curbside pick up for your online order, please call when you arrive and our staff will bring your order out to you.

Any announcements, as they are required, will be made here, via our newsletter, and social media.

We look forward to seeing you!


Our Brockville location is fully closed for the season and will reopen 7 days a week in the Spring of 2021. Please note, we have a NEW LOCATION located at 885 Stewart Blvd, Brockville, ON, K6V 5T4. 

Smiths Falls Online Order

Orders
Orders can be placed online or by calling us at the Smiths Falls location.
Depending on how you order, your payments will be processed either online or over the phone.

Contactless Parking Lot Pick Up
At our Smiths Falls location, we offer Curbside Pick Up, to help you get the plants & supplies you need. Being discerning plant lovers ourselves we will choose only the best quality plants for you. Please call us when you arrive and we will bring your order out to your car.

Note: Our New Brockville Location is under construction and is fully closed for the season. It will reopen 7 days a week in the Spring of 2021. Please note, Brockville has a NEW LOCATION located at 885 Stewart Blvd, Brockville, ON, K6V 5T4. 

  • When Will My Order Be Ready for Pick Up?

    During the online checkout process, a date and time to pick up your order will be assigned to you. Please arrive at the pick up time with your order number and call to advise our staff that you are here to pick up your order. 

    Any orders not picked up at the allotted time will be restocked and your order will be refunded. A restocking fee will be applied. 

  • Where & How Do I Pick Up My Order?

    Please bring your order number with you at the pick up date and time allotted and call and advise our staff that you are here to pick up your order and we will bring your order out to your car.

    Any orders not picked up at the allotted time will be restocked and your order will be refunded. A restocking fee will be applied.

    Curbside Pick Up is available at our Smiths Falls location, to help you get the plants & supplies you need. Being discerning plant lovers ourselves we will choose only the best quality plants for you. Please bring your order number with you at the pick up date and time allotted and call and advise our staff that you are here to pick up your order and we will bring your order out to your car.

    Our New Brockville Location is fully closed for the season and will reopen 7 days a week in the Spring of 2021. Please note, Brockville has a NEW LOCATION located at 8085 Stewart Blvd, Brockville, ON, K6V 5T4

  • Plant Availability

    We continue to add more items to our online shop as they become available. Please check back often. 

  • I Can't Find the Products I'm Looking For

    The search feature is located throughout the website and can be found in:

    • the top of the website in the navigation bar
    • the bottom of the website
    • on the right hand side, depending on which page you are on.
    This feature will allow you to easily find the products you are looking for. We are adding products daily however if there is something you need right away please call or message and we will be happy to help. We will try to get back to you within 2 business days.

NEW! Brockville Location

Online ordering with curbside pick up will be available at our NEW! Brockville location in the Spring of 2021. 

Covid-19

To stay up to date please sign up for our newsletter or follow us on social media. Plant lovers are truly the heart of everything we do here. We hope that each of you will be safe & strong and help each other. 
The Gemmell’s Team 

  • Update: Mar 5, 2021

    Our Smiths Falls is now open for in store shopping, as well as online orders & curbside pick up at our Smiths Falls location. 

    Our Brockville location is closed for the season and will reopen Spring 2021 at our new location 885 Stewart Blvd.

    To do our best to follow the government regulations and safe distancing requirements, as well as protect our customers and staff, we kindly require that:

    1. our customers wear masks when they shop and/or pick up their order.
    2. everyone respects the physical distance guidelines of at least 2 meters / 6 feet while visiting Gemmells.
    3. if you have arranged curbside pick up for your online order, please call when you arrive and our staff will bring your order out to you. 
    Any announcements, as they are required, will be made via our newsletter & social media.


    We look forward to seeing you!

    Covid WISE

  • Update: Jan 12, 2021

    Our Smiths Falls & Brockville locations are closed to the public however online ordering and curbside pickup is available at our Smiths Falls location. Our Brockville location is closed for the season, and will reopen in the Spring of 2021.

    To do our best to follow the government regulations and safe distancing requirements, as well as protect our customers and staff, we kindly require that:

    1. our customers wear masks when they pick up their order.
    2. everyone respects the physical distance guidelines of at least 2 meters / 6 feet while picking up their order.
    3. please call when you arrive and our staff will bring your order out to you.

      Any announcements, as they are required, will be made via our newsletter & social media.

      We look forward to seeing you!

    Covid WISE

  • Update: Nov 10, 2020

    Our Smiths Falls location is open to the public. Shopping appointments are no longer needed. Our Brockville location is closed for the season, except for order pick ups on Thursdays from 1pm to 5pm.

    To do our best to follow the government regulations and safe distancing requirements, as well as protect our customers and staff, we kindly require that:

    1. our customers wear masks when they visit us, if you do not have one please ask one of our staff for a mask.

    2. everyone respects the physical distance guidelines of at least 2 meters / 6 feet while shopping and waiting in line.

    Only a certain number of customers will be allowed in the store at a time and all carts will be sanitized in between each use.

    Any announcements, as they are required, will be made via our newsletter & social media.

    We look forward to seeing you!

    Covid WISE

  • Update: June 5, 2020

    Both our Smiths Falls & Brockville locations are open to the public. Shopping appointments are no longer needed.

    Covid WISE

    To do our best to follow the government guidelines and safe distancing requirements, as well as protect our customers and staff, we are kindly requesting that:

    1. payments be made by debit or credit only

    2. our customers wear masks when they visit us, if you do not have one please ask one of our staff for a mask

    3. everyone respects the physical distance guidelines of at least 2 meters / 6 feet while shopping and waiting in line.

    Only a certain number of customers will be allowed in the store at a time and all carts will be sanitized in between each use.

    More announcements, as they are ready, will be made via our newsletter & social media soon.

    We look forward to seeing you very soon!

  • Update: May 6, 2020

    While we're encouraged by the steps we've made to flatten the curve it's clear we're on the right path but it's still too early to consider re-opening.
    We miss seeing you here, for plants or just a browse.

    The safety of our staff and community are paramount to us so for now, the greenhouse remains closed for retail sales to do our part in helping control the spread of COVID-19. The health and safety of our wonderful staff & customers is far too important to us. Many customers have asked us what will happen going forward, and at this point, like yourselves, we do not know what the future will bring. Until such time as we are able to safely open again, we are doing sales through our online shop with curb side pickup. To stay up to date please sign up for our newsletter or follow us on social media. 

    We'll do our part to flatten the curve, so we can see ALL of you again soon! 

    The Gemmell’s Team 

  • Update: May 11, 2020

    Changes are coming AGAIN! We are excited to announce that both our Smiths Falls & Brockville locations will be open to the public as of this Friday, May 15 and you can now skip the long lines by pre-booking your in store shopping appointment!

    To do our best to follow the government guidelines and safe distancing requirements, as well as protect our customers and staff, we are kindly requesting that:

    1. payments be made by debit or credit only

    2. our customers wear masks when they visit us

    3. everyone respects the physical distance guidelines of at least 2 meters / 6 feet while shopping and waiting in line.

    4. only one person per family / per appt. time, and that no children accompany you into Gemmells

    We understand that some exceptions will be required. If you need to have someone with you, please make a second appt. for them during the same time slot.

    Additionally, only a certain number of customers will be allowed in the store at a time and all carts will be sanitized in between each use.

    More announcements, as they are ready, will be made via our newsletter & social media soon. We look forward to seeing you very soon!

Join our community of more than 10,000 plant loving friends.

Subscribe to our newsletter where we will keep you up to date with current garden trends, seasonal advice, upcoming workshops, and promotions!